RETURN POLICY

 

Returns & Refunds

1. General Policy

All of our products are made to order, meaning each item is produced specifically for you after your order is placed.

Because of this, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Personal preference

2. Damaged or Incorrect Items

We take full responsibility for any production errors.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect (wrong item, wrong size sent by us)

Please contact us within 14 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will offer a free replacement or a full refund.

3. Sizing Disclaimer

Please make sure to carefully review our size charts before placing your order.

As each product is made to order, we cannot offer refunds or exchanges for incorrect size selection.

4. Non-Returnable Items

Due to the custom nature of our products, all items are non-returnable and non-refundable, except in cases outlined in section 2.

5. Refund Options (Case-by-Case)

In certain situations, we may offer:

  • Partial refunds

  • Store credit

This is handled individually to ensure a fair solution for both sides.

6. Order Cancellations

Orders can not be cancelled  after purchase.

Production may have already started and cancellation is not possible.

7. Shipping & Responsibility

We are not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Lost or stolen packages marked as delivered

Please ensure all information is correct before placing your order.

8. Contact

For any issues, contact us at:
support@kanyesdiary.com

We typically respond within 24–48 hours.